Privacy policy

Texgex LLC
Effective Date: August 10, 2026
Last Updated: August 10, 2026

Texgex LLC ("Texgex," "we," "us," or "our") respects your privacy and is committed to protecting the personal information provided to us by our customers, prospective customers, carriers, vendors, business partners, website visitors, and other individuals who interact with us.

This Privacy Policy explains what information we collect, how we use it, how and when it may be disclosed, and the choices available to you regarding your personal information.

This Privacy Policy applies to information collected through our website, www.texgex.com, as well as information collected through telephone calls, email, SMS/text messaging, freight inquiries, transportation transactions, website forms, and other communications with Texgex LLC.

1. ABOUT TEXGEX LLC

Texgex LLC provides freight brokerage, transportation coordination, logistics, and related services throughout the United States.

Our services may include obtaining and providing freight quotes, arranging transportation with third-party motor carriers, coordinating pickups and deliveries, communicating shipment information, tracking shipments, coordinating with shippers, consignees, carriers, warehouses, and other transportation providers, and providing related customer support and logistics services.

Texgex LLC may act as a transportation intermediary and may engage independent motor carriers and other service providers to perform transportation and related services.

2. INFORMATION WE COLLECT

The information we collect depends on how you interact with Texgex and the services you request.

Contact and Business Information

We may collect:

  • Name
  • Company name
  • Business address
  • Mailing address
  • Email address
  • Telephone number
  • Mobile telephone number
  • Job title
  • Business contact information
  • Information provided through website forms, telephone calls, email, SMS, or other communications

Shipment and Transportation Information

When you request freight or logistics services, we may collect information necessary to quote, arrange, coordinate, and manage transportation, including:

  • Shipper information
  • Consignee information
  • Pickup and delivery addresses
  • Contact names and telephone numbers
  • Shipment origin and destination
  • Commodity descriptions
  • Weight and dimensions
  • Equipment requirements
  • Pickup and delivery dates
  • Appointment information
  • Shipment reference numbers
  • Bills of lading and transportation documents
  • Shipment status and tracking information
  • Special handling or delivery instructions
  • Other information reasonably necessary to arrange transportation

Carrier and Vendor Information

For motor carriers, vendors, contractors, and other transportation providers, we may collect:

  • Company information
  • Contact information
  • DOT and/or MC numbers
  • Operating authority information
  • Insurance information
  • Tax and payment information
  • Equipment information
  • Driver information where reasonably necessary
  • Pickup and delivery information
  • Transportation documents
  • Invoices and payment information
  • Other information necessary to establish and manage our business relationship

Billing and Transaction Information

We may collect:

  • Billing addresses
  • Invoice information
  • Payment status
  • Transaction records
  • Payment or banking information when reasonably necessary
  • Credit-related information where applicable
  • Accounting and billing communications

Payment information may also be processed by third-party banks, financial institutions, or payment-processing providers.

Communications

We may collect and maintain communications with us through:

  • Telephone calls
  • Email
  • SMS/text messages
  • Website forms
  • Freight quote requests
  • Customer-service inquiries
  • Other business communications

This may include the contents of the communication and information necessary to respond to or process the request.

3. WEBSITE AND TECHNICAL INFORMATION

When you access our website, certain information may be collected automatically, including:

  • Internet Protocol (IP) address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring website
  • General website usage and interaction information

We may use cookies and similar technologies to operate our website, maintain security, understand website usage, and improve our website and services.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. HOW WE USE PERSONAL INFORMATION

Texgex may use personal information to:

  • Provide freight brokerage and logistics services;
  • Prepare and provide freight quotes;
  • Arrange transportation with motor carriers;
  • Coordinate pickups and deliveries;
  • Communicate with customers, shippers, consignees, carriers, warehouses, and other parties involved in transportation;
  • Provide shipment tracking and status updates;
  • Communicate pickup, transit, appointment, and delivery information;
  • Respond to customer and carrier inquiries;
  • Provide customer support;
  • Maintain customer, carrier, vendor, and business relationships;
  • Process invoices and payments;
  • Maintain transaction, accounting, and transportation records;
  • Verify carriers and other service providers;
  • Prevent fraud and unauthorized activity;
  • Protect Texgex, our customers, carriers, and other parties;
  • Maintain and improve our website and services;
  • Comply with applicable laws, regulations, court orders, governmental requests, and legal obligations;
  • Establish, exercise, or defend legal claims; and
  • Perform other activities reasonably necessary to operate our freight brokerage and logistics business.

5. HOW WE DISCLOSE INFORMATION

Texgex may disclose personal information when reasonably necessary to provide our services, conduct our business, or comply with legal obligations.

Transportation and Logistics Providers

We may provide necessary shipment-related information to motor carriers, dispatchers, warehouses, terminals, freight facilities, shippers, consignees, and other transportation or logistics providers.

For example, a motor carrier may need a consignee's name, telephone number, delivery address, appointment information, or delivery instructions to successfully complete a shipment.

Service Providers

We may disclose information to service providers supporting our operations, including:

  • Telephone and communications providers
  • Email providers
  • Website hosting providers
  • Information technology providers
  • Cloud-storage providers
  • Accounting providers
  • Payment processors
  • Customer relationship management providers
  • Security and fraud-prevention providers
  • Professional advisers

These providers may process information on our behalf only as reasonably necessary to perform services for Texgex.

Legal and Regulatory Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable law;
  • Respond to subpoenas, court orders, governmental requests, or legal processes;
  • Protect our legal rights;
  • Investigate suspected fraud or unlawful conduct;
  • Protect the safety or security of Texgex, our customers, carriers, or others; or
  • Establish, exercise, or defend legal claims.

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

6. SMS AND MOBILE INFORMATION PRIVACY

This section applies specifically to mobile telephone numbers, SMS/text messaging information, SMS opt-in data, and SMS consent provided to Texgex LLC.

Texgex may communicate by SMS/text message with customers, prospective customers, carriers, vendors, and other business contacts who have provided appropriate consent to receive such communications.

SMS communications may include:

  • Freight quote communications
  • Shipment status updates
  • Pickup and delivery coordination
  • Appointment information
  • Carrier coordination
  • Shipment documentation requests
  • Customer-care communications
  • Responses to customer inquiries
  • Other service-related communications

IMPORTANT MOBILE INFORMATION DISCLOSURE

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent will not be shared with any third parties or affiliates for their marketing or promotional purposes.

Texgex LLC does not sell, rent, transfer, or disclose mobile telephone numbers, SMS opt-in information, or text messaging consent to third parties or affiliates for their own marketing or promotional purposes.

All categories of information sharing described elsewhere in this Privacy Policy exclude SMS opt-in data and consent for marketing or promotional purposes.

A person's consent to receive SMS communications from Texgex LLC applies to communications from Texgex LLC and does not constitute consent to receive marketing or promotional text messages from another company.

We may use telecommunications providers and other service providers solely as necessary to facilitate and support our SMS messaging services. Such providers may process information on behalf of Texgex only as necessary to provide those services and are not authorized by Texgex to use SMS opt-in consent for their own marketing or promotional purposes.

Operational disclosure of information necessary to arrange or perform freight transportation does not constitute permission to share SMS opt-in consent with motor carriers, customers, affiliates, business partners, or other third parties for their marketing or promotional purposes.

7. SMS CONSENT AND OPT-IN

Texgex obtains consent before sending SMS communications where consent is required.

Consent may be obtained through:

  • Verbal consent;
  • Written or electronic consent;
  • Website forms;
  • Email authorization;
  • The recipient initiating an SMS conversation with Texgex; or
  • Other legally permitted opt-in methods.

Where verbal consent is used, Texgex personnel may ask whether the recipient agrees to receive customer-care or operational text messages from Texgex LLC.

Texgex may maintain records of consent where appropriate.

Consent to receive SMS messages is not a condition of purchasing freight brokerage or logistics services from Texgex unless otherwise specifically disclosed and permitted by applicable law.

8. SMS TERMS

By opting in to receive SMS communications from Texgex LLC, you agree to receive text messages relating to the applicable customer-care or business relationship.

Messages may include freight quotes, shipment updates, pickup and delivery coordination, appointment information, documentation requests, shipment status notifications, and customer-service communications.

Message frequency may vary.

Message and data rates may apply.

To opt out of SMS communications at any time, reply:

STOP

After opting out, you may receive a confirmation message and will no longer receive applicable SMS messages unless you subsequently opt in again.

For assistance, reply:

HELP

or visit www.texgex.com.

Wireless carriers are not responsible for delayed or undelivered messages.

9. MARKETING COMMUNICATIONS

Where permitted by applicable law, Texgex may communicate with businesses and individuals regarding our services.

Recipients may unsubscribe from promotional email communications using the unsubscribe instructions provided in applicable communications.

Opting out of promotional communications does not prevent Texgex from sending transactional, operational, safety, account, or shipment-related communications reasonably necessary to manage an existing transaction, shipment, account, or business relationship.

SMS communications remain subject to the consent and opt-out provisions described in this Privacy Policy.

10. DATA SECURITY

Texgex uses reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and Texgex cannot guarantee absolute security.

11. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide freight and logistics services;
  • Maintain transportation and transaction records;
  • Maintain customer and carrier relationships;
  • Meet accounting and tax requirements;
  • Resolve disputes;
  • Enforce agreements;
  • Maintain records of SMS consent and opt-outs;
  • Prevent fraud; and
  • Comply with legal and regulatory obligations.

Retention periods may vary depending on the type of information and applicable requirements.

12. YOUR PRIVACY RIGHTS

Depending on your state of residence and applicable law, you may have certain rights concerning your personal information, which may include the right to:

  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request deletion of certain personal information;
  • Obtain information about how personal information is processed;
  • Obtain a portable copy of certain information where applicable;
  • Opt out of certain qualifying processing activities; and
  • Appeal certain decisions regarding privacy requests where required by law.

Certain information may be exempt from these rights or may need to be retained for legal, regulatory, contractual, fraud-prevention, transportation-recordkeeping, or other legitimate purposes.

We may take reasonable steps to verify your identity before processing a privacy request.

Texgex will not unlawfully discriminate against an individual for exercising applicable privacy rights.

13. TEXAS PRIVACY RIGHTS

Texgex respects privacy rights available to Texas residents under applicable Texas privacy laws, including the Texas Data Privacy and Security Act where applicable.

Subject to applicable requirements and exemptions, qualifying Texas residents may have rights relating to access, correction, deletion, portability, and certain opt-out choices regarding personal information.

Requests may be submitted using the contact information provided at the end of this Privacy Policy.

14. SALE OF PERSONAL INFORMATION

Texgex does not operate as a data broker.

Texgex does not sell mobile telephone numbers or SMS opt-in consent.

Texgex does not sell or share SMS consent information with third parties or affiliates for their marketing or promotional purposes.

Disclosure of shipment-related information to motor carriers or other transportation providers for the purpose of arranging or completing requested transportation services is an operational disclosure necessary to provide logistics services and is not a sale of SMS consent.

15. CHILDREN'S PRIVACY

Texgex provides commercial freight brokerage and logistics services. Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our services.

If we become aware that such information has been collected contrary to applicable law, we will take reasonable steps to delete it where required.

16. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

Texgex does not control the privacy, security, or information-handling practices of third-party websites. We encourage users to review the applicable privacy policies before providing personal information to third-party websites.

17. INFORMATION PROVIDED ABOUT OTHER INDIVIDUALS

Customers, carriers, and other business contacts may provide personal information about other individuals in connection with transportation services, including shipper contacts, consignee contacts, warehouse personnel, drivers, or other individuals involved in a shipment.

If you provide information about another individual to Texgex, you represent that you are authorized to provide that information as reasonably necessary for the requested transportation or logistics services.

Texgex may use this information for legitimate transportation, logistics, customer-service, security, legal, and related business purposes.

18. CHANGES TO THIS PRIVACY POLICY

Texgex may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, regulatory requirements, or privacy practices.

When changes are made, we will update the Last Updated date at the top of this Privacy Policy.

We encourage users to review this Privacy Policy periodically.

19. CONTACT US

Questions regarding this Privacy Policy, our privacy practices, SMS communications, or applicable privacy requests may be directed to:

Texgex LLC
17706 Sugar Magnolia Lane
Klein, Texas 77379
United States

Website: www.texgex.com
Email: info@texgex.com